124 Southbridge Road
Charlton, MA 01507
Tel: 800-321-0243
Frequently Asked Questions

What is SCM Elderbus?

Incorporated in 1974, SCM Elderbus is a private non-profit corporation that provides transportation services to senior and disabled residents within its service area. Under contract to the Worcester Regional Transit Authority (WRTA), Elderbus provides transportation services to twenty-one communities in central Massachusetts.

Which communities does Elderbus serve?

Elderbus provides transportation services to the towns of Barre, Brimfield, Brookfield, East Brookfield, North Brookfield, West Brookfield, Charlton, Douglas, Dudley, Holland, New Braintree, Oakham, Princeton, Rutland , Southbridge, Spencer, Sturbridge, Sutton, Wales, Warren, and Webster.

Who can use the services offered by Elderbus?

Any resident of the communities serviced by Elderbus who is 60 years of age or older, or residents who are disabled, are eligible to use the service.

When does the service operate?

Elderbus operates Monday - Friday, from 8:30AM to 4:00PM (excluding holidays).

What if I use a wheelchair?

All vehicles operated by Elderbus are equipped with a lift to accommodate clients requiring the use of a wheelchair. The lift can also be used by others that require such assistance when boarding or exiting the vehicle.

Are there any restrictions on using the service?

There are no restrictions on the using the service for you transportation needs. Medical appointments, grocery shopping, rides to work, banking, hair dresser appointments, or simply a trip to the local coffee shop are just a few of the reasons people use Elderbus.

Is it expensive?

Elderbus is extremely affordable. A trip within your town is just $1.50. An out-of-town trip is $1.50, plus and additional $0.25 for each additional town. (A trip to the town next door is $1.75, two towns out the fare is $2.00 etc.)

Do your drivers receive any specialized training?

All Elderbus drivers undergo a thorough background check prior to employment. In addition to receiving extensive training on safely operating our vehicles, all employees also receive specialized training to meet the specific needs of our senior and disabled clients.

How do I reserve my ride?

The process is simple. Simply give us a call at 800-321-0243 and make your reservation. All we ask is that you make your trip request two days before your scheduled ride. For example, if you are planning our using our service on Friday, simply give us a call no later than the Wednesday before your trip. We will then call you on the day before your scheduled trip to confirm the details. Trips can be scheduled days, weeks, and even months in advance.

Why wait? Give us a call and experience for yourself how convenient and affordable our transportation service can be.